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We ask patients to show consideration to each other, as well as ourselves, by using appointments for their proper purposes only. Please do not book appointments for anything that can be arranged by telephone.

Do not use them for repeat prescriptions or to ask for test results.

Please do not request emergency appointments for conditions that are not emergencies. Patients with genuinely serious needs are put at a disadvantage when others book the emergency appointments for trivial matters.

One appointment means one patient only. Do not bring other family members and ask them to be seen at the same time. This is inconsiderate for patients who are waiting to be seen after you, who will be kept waiting. If you are a carer who genuinely needs to discuss another patient, book the appointment in their name so we have the right notes to hand. Please do not use the same appointment for yourself as well.

Please do not book follow up appointments unless you have been asked to do so.

If you cannot keep your appointment, please inform us ASAP and re-book. If you are delayed, please attend and we will try and fit you into the next available un-booked appointment. If there are none we will advise you to re-book. Please do not telephone to "catch the doctor" during surgery times. Just a few of these can put a surgery several appointments behind.

Telephone queries: Time is set aside between 12:30 – 13:00 for this purpose, so please ring then.

Please do not book appointments with doctors for blood pressure checks and vaccinations. These need to be booked with the nurse or healthcare assistants. We regret we are not currently in a position to perform routine blood tests; these should be booked at Ladies Walk Health Centre, Guest Hospital or attend Russells Hall's Laboratory directly.

Click here to read our Guide to Non-Emergency Patient Transport Services

Offensive Behaviour

The practice has a policy of zero-tolerance toward anyone subjecting staff to abuse, verbal or physical. This constitutes a failure of the trust between doctor and patient and renders further management unsafe, so it will result in de-registration. Any incident of assault will be prosecuted.

We are very aware that visiting your GP can, at times, be stressful and concerning.

Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.

We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this.

Following serious incidents that have occurred in other GP practices around the country we have a Zero Tolerance Policy for unacceptable behaviour towards our staff and clinicians.

Anyone visiting the practice who displays unacceptable behaviour will be given a warning. If after the warning there is a repeat of unacceptable behaviour it will result in removal from the practice list.

We will not tolerate any kind of abuse to our staff.

The police will be called in all cases of violence.

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